Nike + apology.

As an avid user of Nike +, I'm not sure this type of apology was necessary.


I recieved an e-mail this morning from the VP of Nike + being apologetic for the way the systems have been functioning as of late. I personally have found no issues.

Here's the full e-mail:

Dear Nike+ Member,

It's been a tough couple months for Nike+. We know from the feedback that there have been a number of issues, including logging in, syncing devices, sharing runs and editing profiles. Not everyone has been affected, but if you have experienced any of those problems, I'm genuinely sorry. Running is supposed to be pure, simple and uncomplicated. And Nike+ is supposed to enhance it, not make it more complex.

Just like you, we hold ourselves to incredibly high standards, and right now Nike+ isn't living up to them. There are lots of reasons why these problems began, but this letter isn't about the excuses. This letter is about what we are doing to fix them and what's coming next.

As of today we have increased login speed and eliminated a majority of login failures. We have improved your ability to sync devices, log runs and post information to Facebook. We are also working on a new version of the Nike+ GPS app that will be released shortly. It will introduce some great new features and address some of the recent bugs.

Things are better but we aren't done yet. We're working on a brand new platform for Nike+ that includes better coaching, maps and challenges. It will be much faster, more social, and easier to use, providing more information and analysis of your runs. Also in the works are some really exciting new products and services. We are committed to relentlessly improving and innovating to ensure that, just like you, Nike+ is never standing still.

Thanks for taking the time to read this. If you have any thoughts or questions please email us or go to our Facebook page and we'll get back to you.

Thanks for your patience. We really appreciate you being a part of the Nike+ family. There are great things to come.

Jayme Martin
VP/GM NIKE Running

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